Return & Refund Policy
Last updated: July 17, 2026
Every order from the Gifted Blood Universe store is made with care — most of our merchandise is printed on demand, just for you, the moment you order it. That shapes how returns work, so please read this before purchasing.
Merchandise (posters, apparel, drinkware & other printed items)
Our merch is produced on demand by our print partner — nothing sits in a warehouse. Because each item is made to order, we can’t accept returns or exchanges for sizing, buyer’s remorse, or change of mind. Please double-check size charts and product details before ordering.
If something arrives damaged, defective, misprinted, or if you receive the wrong item, we’ll make it right with a free replacement or a full refund — your choice. Just contact us within 30 days of delivery with your order number and a photo of the issue.
Books
Hardcover and paperback editions that arrive damaged or with printing defects will be replaced free of charge — contact us within 30 days of delivery with your order number and photos. Because signed and limited editions can’t be restocked, they’re otherwise final sale.
Pre-Orders
You can cancel a pre-order for a full refund any time before it ships. Once a pre-order has shipped, the standard book policy above applies.
Lost or undelivered packages
If your tracking shows no movement or your package appears lost, contact us and we’ll open a carrier investigation and send a replacement where appropriate. Please note we can’t take responsibility for orders shipped to an incorrect address provided at checkout — double-check your shipping details before placing your order. If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment (reshipping costs may apply).
How to make a claim
- Email support@giftedblooduniverse.com (or use the contact form) within 30 days of delivery.
- Include your order number, a brief description of the issue, and photos of the item and packaging.
- We’ll respond within 2 business days with next steps — usually a replacement on the way immediately, no need to ship anything back.
Refunds
Approved refunds are issued to your original payment method (including PayPal and Venmo) within 5–10 business days of approval, depending on your bank. If you paid with a discount or as part of a bundle, refunds reflect the price actually paid.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws of your country or state.
Questions before you order? We’re happy to help — reach out via the contact page.